Legal Notes

1. For the purpose of better understanding and interpretation of the rules governing this contract, then set the following definitions, which may be used in singular or plural, according to the context in which are:

• Acquirer Bank: The credit institution in which the CUSTOMER opens a bank account for the conduct of its business over the Internet.
• User: The person or entity that performs or attempts to make a purchase via the Internet.
• Virtual Trade or Trade: Trade is the entity that provides the ability to buy their products through Internet.
• Services: Generic name of the areas covered by this contract and chosen by the customer.
• Server: Computer connected to Internet, which provides one or more services.
• The Parties: Understand the CUSTOMER and Ravatech acting jointly.
• Ally: Is the CUSTOMER that under his own name has a special treatment to market the services offered Ravatech and refer new customers without changing the characteristics of the service plans Ravatech.
• Reseller: Is the CUSTOMER that under his own name Ravatech offers services through the recruitment of a resale, having the liberty to design their own service plans.
• Service Activation Form: A document which consist of services chosen by the customer, and the description of them . This template is considered an integral part of this contract. However, the application of one or more services at a later date to return, may be made by email, fax or other printed media, considering this request part of the service activation form signed by the customer. The same shall apply without requiring the signature of the customer, if the gate at least an invoice as a guarantee of acceptance.
• Web Project Proposal: A document that describes the modules that provide for a WebSite, as well as the scope and operation of the information gathered according to the customer.

2. Ravatech agrees to provide to the customer in exchange for a payment of one or more of the following comprehensive services that are mentioned: 1. Web Hosting, 2. Server Administration, 3. Payment Processing Support 4. Web Application Programming, 5. Graphic design of the website and related issues, 6. WebSites Administration or Web pages.

The beginning of the provision of each service is determined by the day that activates the appropriate service Ravatech therefore only be applicable to the service chosen by the customer the special provisions relating to each service and also the general conditions contained in this agreement .

PART I: WEB HOSTING (WEBHOSTING)

3. Web Hosting is the hosting service: The customer Web pages on servers Ravatech has prepared for this purpose, according to the services requested by the customer. For purposes of this contract to the customer Ravatech offers several web hosting options:

• Shared Hosting Servers:In this mode the Web page the customer can share a server with other clients websites, recruiting also allowing additional applications, which will be billed in conjunction with this service. The customers must pay in advance for the installation and monthly Ravatech from the use of shared hosting servers for the amount corresponding to one (1), three (3), six (6) or up to twelve (12) months service, depending on the price at which the contracted service. The characteristics of different forms of shared hosting may be known by the customer through the information available on the website of Ravatech.
• Hosting Virtual Servers (VPS):A server that simulates a dedicated server. This service allows the customer to create and modify email accounts and several Web sites and / or domains, and to install applications without the intermediation of Ravatech. The customers must pay in advance for the installation and monthly Ravatech from the use of virtual servers for the amount corresponding to three (3) months, after which will be billed on a monthly and cancel early.
• Placement of Servers:Under this scheme the customer, a server hosted in the works intended for that purpose, and the customer has total control over the server that may or not your property. The customer must pay in advance to the installation and monthly Ravatech from the use of the resources needed for the server is operating, the amount corresponding to the three (3) months, after which he was charged and cancel for periods Anticipated monthly.
• Email Business:Under this scheme the customer has only asset the ability to receive and send emails with large capacity mailboxes, as specified in service plans. The customers must pay in advance for the installation and monthly Ravatech from the use of email, the amount corresponding to three (3), six (6) or up to twelve (12) months of service, depending on the price that matches the contracted service.
• Mail distribution lists:An additional service is a group bound in a post to which he has sent a recurring customer information. The customers must pay in advance for the installation and monthly Ravatech from the use of LIST Server, in the amount corresponding to three (3), six (6) or up to twelve (12) months of service, depending on the price that matches the contracted service.
• Services FTP (file transfer):This service allows customers to manage greater numbers of files through an exclusive service for file transfer. The customers must pay in advance for the installation and monthly Ravatech from the use of FTP Server, in the amount corresponding to three (3), six (6) or up to twelve (12) months of service, depending on the price that matches the contracted service.
• Consolidation of POP accounts into one account:This additional service will allow the CUSTOMER consolidate in your mail account included in the Web hosting service or the corporate mail, all your mail accounts from other providers of services, where these are compatible with POP. The customers must pay in advance for the installation and monthly Ravatech resulting from the consolidation of accounts using POP, the amount corresponding to three (3), six (6) or up to twelve (12) months of service, depending on price at which the contracted service.
• DNS services (name resolution):This service allows the translation of IP addresses Internet names. This will facilitate the navigation of Web browsers and the proper functioning of other services. The customers must pay in advance for the installation and monthly Ravatech from the use of the DNS Server, in the amount corresponding to three (3), six (6) or up to twelve (12) months of service, depending on the price that matches the contracted service.
• Domain registration, renewals and transfers:This service allows customers to acquire and renovate all Internet domains required to be on the Internet. Each domain has a duration of 1 year from date of purchase and subject to availability at time of registration. Ravatech notified in advance of the expiration of the domain close to the CLIENT, only if it has been acquired through Ravatech. CUSTOMER is solely the responsibility of annual renewals, so Ravatech must pay in advance the cost of annual registration renewal or domain, using the means of payment Ravatech available for this purpose. Failure to cancel in good time, Ravatech not responsible for all damages, losses and damages that may be generated by this customer. If the customer wants Ravatech is in charge of administering the domain, the customer must be transferred 20 days before its expiration, providing authorization codes Ravatech (AUTH KEY CODE or EPP).
• SSL Digital Certificates Security:This service allows customers to purchase security certificates with different levels of encryption and security to be used on different Web servers. The installation of these certificates is the sole responsibility of CUSTOMER. If you need support in the installation, you will be included as part of service a defined number of hours of consulting. Each form has a duration of 1 year from the date of acquisition. Ravatech proximity notified in advance of expiry of the certificate to the CUSTOMER only if it has been acquired through Ravatech. It is the sole responsibility of CUSTOMER annual renewals, so Ravatech must pay in advance the cost of renewing the certificate, using the means of payment Ravatech available for this purpose. Failure to cancel in good time, Ravatech not responsible for all damages, losses and damages that may be this will generate the CUSTOMER

PART II: ADMINISTRATION OF SERVERS

4. Through service management server, the CUSTOMER instructs Ravatech carried out in its server, a set of tasks, including configuration and optimization of the server, creating and assigning users, allocation of permits, installation of certain applications as Customer requirement, security measures and integrity of information such as service packs or OS patches, as constant monitoring of server performance. CUSTOMER acknowledge to know the content and scope of activities includes server management. Ravatech not liable for damages THE CUSTOMER may suffer as a result of malfunctioning and / or abnormalities of the software and / or hardware used to provide this service.

5. Any software that the customer request Ravatech to be installed on the server, must have their respective legal license. The customer must provide a copy of the license and certification, before the software is installed. If the customer installs on your own, any software that does not comply with the appropriate licensing, so the CUSTOMER releases any liability to penalties Ravatech you can make the company the author and / or proprietary installed software.

PART III: PROCESSING SUPPORT PAYMENTS

6.Economic conditions CUSTOMER hires Ravatech support service payment processing for a transaction of sale of goods and / or services using credit cards via the Internet, and through which the virtual trade CUSTOMER may communicate with the system the acquiring bank.

7. It is the sole obligation of the customer do all the negotiations with the acquiring bank for opening a bank account in which money credited entity resulting from business transactions via the Internet, as well as other approaches that the acquiring bank deems necessary.

8. Under the utilization of the processing of payments, the customer explicitly agrees to undertake the process of trade integration between virtual and software used by Ravatech to provide service payment processing. Such integration will be entirely at the expense of the customer.

9. CUSTOMER expressly acknowledges that no inherent Ravatech no liability: for charges due or undue to the acquiring bank to make the customer’s account, the rates applied to transactions, the results arising from the processing of transactions, nor as long as the acquiring bank incurred in processing the transaction.

10. Ravatech billed and charged to the customer, the authorized amount for the use of payment processing services (installation, monthly and transaction fees) in accordance with the rates established for that purpose.

PART IV: Application Programming Web and Graphic Design

11. CUSTOMER hires Ravatech service Web application programming and / or graphic design, if you need a website with static or dynamic content. Both the programming of the pages as the creation of graphic design, be managed as projects. The scope and timing of implementation of the project is defined according to the proposal accepted by the customer service, which is defined in the document “Proposal for a Web Project” which will be part of this contract.

12. It’s exclusive obligation to provide CUSTOMER Ravatech all information, images, logos, advertisements, photos, pictures or material that needs to implement the project, as the initial contents to be displayed on the Internet. Ravatech not responsible for delays that the project may have, because the CUSTOMER does not comply with the timely delivery of inputs.

13. Ravatech will provide up to two prototype designs, so that’s Hundred choose which will be used for integration with the programming of Web applications or Web pages. In gathering information for making prototypes or sketches will require a meeting to establish initial visual guidelines.

14. Ravatech billed and charged to the customer should pay Ravatech the start of the project cost when you hire the services of Programming and / or Graphic Design. The remaining amount will be paid in two stages, one when the CUSTOMER has chosen and approved the prototype design of your choice, and the final payment upon delivery of the Project. For each payment rates will be defined in the proposal document Web.

15. Ravatech considers that the project has been delivered when it is ready to be published in the server that hosts the Web application or the client’s Web pages, after final certification of the customer. To this end, the customer handed him a copy of the project in some electronic media. Ravatech not responsible for that publication, but may do so if the CUSTOMER is providing the information for that purpose. If CUSTOMER hires WebHosting services offered by Ravatech, then the publication will be made automatically when paying the entire project.

16. CUSTOMER agrees that all footers of Web pages from design, display the logo or COCOA DIGITAL Ravatech as rights of authorship.

17. In the event that the customer requires modifications or additions to a project that has already been delivered, they should be hired as an additional service or depending on the magnitude as a new project.

18. The customer to request service or Management WebSites Web Pages, this is limited to the maintenance of WebSite content without affecting the elements of graphic design. Accordingly, this service does not include changes in functionality or changing programs, adding new modules and / or sections, or any other aspect that is not handled by the administrative module.

19. This agreement governs all services described in this document, replacing and nullifying any prior agreements oral or in writing signed by the parties that relate to the services covered by this contract.

20. The term of this contract WebHosting services, server management and support payment processing, will be for a period of one (1) year from the date of signature, and is automatically renewed for the same period a unless one of the parties involved in writing to the other of its decision not to renew at least 30 continuous days before the scheduled date for completion. However made effective termination of the contractual relationship governed by this document, payments or outstanding accounts payable by the customer Ravatech remain valid over time until they are properly honored, applying to them to such debt corresponding legal interest.

21. THE CUSTOMER agrees to pay the consideration Ravatech this set for each of the services covered by this contract, on the initial price quoted in the budget accepted by the customer and is considered an integral part of this contract.

22. The prices of each service, installation, monthly, time. Materials and costs per transaction (regardless of the outcome thereof) to be paid by CUSTOMER to Ravatech as consideration for the use of individual services and the form and timing of payment and the related liabilities arising thereof be established unilaterally by Ravatech may be changed whenever it sees fit, and may be known by the customer through the information available on the website of Ravatech, which avers to know the customer, or any other means Ravatech determined for that purpose.

23. THE CUSTOMER agrees to pay the amount Ravatech resulting from the use of contracted services here described in the form of service activation and / or its Annexes, within a period not exceeding ten (10) calendar days, counted from the date of issuance of the invoice. In the event that the customer fails to fulfill the obligation of timely payment of the invoice concerned, Ravatech reserves the right to terminate the service contract, with no rise to any claim by the customer or compensation for damages which they expressly agree to the customer. For the reactivation of the service the customer must prepay the entire amount owed and an activation fee of $ 100.

24. The billing amount for the use of each service will be per calendar month. But the customer may request the activation of the service on any day of the month, the amount invoiced on a pro rata daily accounting for the use of the respective service until the next court date. The lack of timely payment by the customer of any of the bills, past due interest will generate the appropriate legal. Likewise, if the customer decides to suspend the service after activation, Ravatech not obliged to return to the customer the amount paid in advance for that concept. Any use in excess of the contracted services will generate additional costs, which will be billed to the customer. If this situation allows the customer to recur through this contract Ravatech for this will make a change of plan, one that meets the changing needs of the customer.

25. The price of services under this contract will be expressed in local currency of each country or, failing in dollars of the United States. Ravatech billed to the customer in the currency appropriate, calculating the value of the service according to preset parameters Ravatech. It is clear that in case of delay in payment of the invoice, Ravatech may make the price adjustment, to suit the real value of service to the date of actual receipt.

26. Ravatech not support the policy of reimbursement of money paid in advance so the CUSTOMER must comply with clauses relating to the suspension of service, to avoid future charges.

27. All receipts and paper records or electronic, that produces or generates Ravatech for providing the service, will have the full value of evidence in favor of Ravatech, in the terms set out in Article 1363 Civil Code, without that, if legal dispute, we are opposed in court by Ravatech to the customer for recognition and without admitting evidence to the contrary.

28. Ravatech solidarity is not, nor is it responsible for any information, content, products or services contained or offered by the customer on the website hosted on servers in Ravatech, or that the nature of the service involving the products or services offered by Ravatech, being the sole responsibility of the customer to design your Web site, all information, text, photographs, sound files, videos and any other application that the CUSTOMER includes in its design, because of which agree to maintain due care to respect all copyright (Copyright) for texts, pictures and sound files, videos and trademarks, slogans and trade names appearing on their designs, products and services offered. It will also be the sole responsibility of the customer to respond to any claim that has been carried out regarding the information contained in this web site, including that relating to morality and decency and thus expressly recognizes the customer.

29. In the event that Ravatech reasonably believes that the behavior of the customer, and / or products of the customer, or the content of your website and / or virtual commerce, violates applicable laws, damage to the reputation or threatens Ravatech systems , equipment, processes or intellectual property rights, Ravatech may unilaterally without the customer may require payment of compensation for damage and injury, to suspend the service definitely suffice for it only a share of the customer in writing, explaining the fact that led to suspension of service, and so expressly agree to the customer.

30. It is the sole responsibility of the customer, make and keep full backup (backup or backup) of all information contained in your e-mail, Web page, database, trade and scripts generated by the use of the services covered this contract. If the CUSTOMER hires an outside provider that generates the content of the page, Ravatech not responsible in data recovery for lack of CUSTOMER or its supplier will not maintain a current backup. In turn Ravatech not responsible for loss of data on the server, caused by users, the client, system failures or upgrades and maintenance performed on the servers.

31. The only authorized way to report a service failure or to request technical assistance is through the email provided for that purpose or by fault reporting system, which the customer may consult from the website Ravatech. Any failure not reported through these channels may not be channeled in time for its resolution, so that the CUSTOMER agree that any excessive delay (more than 4 days) to begin the attention of the case can not be claim or initiate legal action against Ravatech to compensate damages.

32. Ravatech and / or its suppliers may establish time periods which may limit or suspend the availability of any services under this contract, in order to make improvements or maintenance on their equipment (hardware and / or software). Consequently Ravatech provides at least 98% availability for each type of WebHosting year and not unified. During these maintenance periods Ravatech not be liable in any case for damages to Customer for interruptions in service and you accept the customer. If for some reason Ravatech decreases of 98% availability for maintenance only planned with the customer agrees to grant a 2% discount for your next billing cycle, and only for one (1) cycle.

33. Ravatech not responsible for damages to the customer could cause unexpected interruption of services under this contract due to their inability or delay in operation processing time of any of the operations, instructions, requests and communications of any kind, caused by technical failures, electrical service failures, failures in international links, other ISP failures, software failures and / or hardware Ravatech providers, telephone service failures or any other nature , delay in transaction processing systems by other banks, as well as negligence, incompetence or abuse of the service by the customer (employees or any person authorized by this) in the handling or use of equipment that interfere with the contracted services or any other causes beyond the control of Ravatech. Any of these events are not included or counted in the 98% availability, and non-scheduled maintenance.

34. Ravatech not be liable under any circumstances for damage to the customer by third parties, through the use of computerized systems and with new skills to decode the information transmitted electronically, access, modify, delete and / or include information the website, database or other service of the customer. Ravatech not be liable for damage to the equipment or programming by contamination of computer viruses, spam, vulnerabilities in the software used or any event caused by spam, phishing, hacking or other similar technique. Any of these events are not included or counted in the 98% availability, and non-scheduled maintenance.

35. The parties acknowledge they will have access to confidential information and / or trade secrets of each of the parties, so that Ravatech and the CUSTOMER agree that the contents of this contract, any information relating to the services covered by this contract, information exchanged during the negotiation process between the parties and any other non-public information relating to the above, should be treated by the parties in strict confidence, and in no case be disclosed to third parties or employees of each of the parties, unless such employees are subject to a confidentiality agreement or are notified of it, or any other person or entity without the prior written consent given jointly by the parties.

36. Ravatech reserves the right to unilaterally terminate this contract if the customer fails to fulfill any of the provisions contained in this document or if the customer uses the services contracted to do any kind of computer attack or spam sent . If it is determined that the customer has engaged in some form of computer attack as “phishing”, distribution of malicious files or sent SPAM (Junk) will be penalized with the amount of $ 1,000 and will be suspended the service until it is resolved such a situation.

37. The CUSTOMER must notify in writing or email your desire to terminate this contract or any of the services provided with 30 days prior to the suspension of service. The CUSTOMER agrees to pay the fees generated by the provision of service during that period to migrate as a whole contracted services. Likewise, the customer is obliged to inform in writing with 30 days’ notice of its desire to change their supplier. If the CUSTOMER fails to make notification, it is obligated to pay the charges incurred through the provision of service until it notifies its desire to discontinue service.

38. Ravatech not responsible for the loss of the customer information once it has notified the service suspension. The customer will have the deadline to back up your data, the actual date of completion of the billing cycle of service suspended.

39. Any customer may opt for an additional discount of 5% of the hosting plan, only if included in the design of the website or at least the home page the logo of “Hosted By Ravatech” with the respective link (http://www.ravatech.net) as footnotes. Ravatech undertakes to supply the required code which must be included in the page of the Customer.

40. This contract may not be assigned or transferred in whole or in part without the express written consent of both parties. The assignment or transfer all or part of any obligation contained in this document without the express written consent of the other party shall be deemed null, void and nonexistent.

41. Any notice to be made once the parties to this contract must be in writing.

42. THE CUSTOMER acknowledges the scope and content of this contract, expressly undertake to fulfill the obligations contained therein applicable to it and in acquiescence signing this document.

43. This contract is governed by the laws of Venezuela. For all purposes arising from this contract and its consequences the parties choose as special and unique home, excluding any other to the city of Caracas (Venezuela) to the jurisdiction of whose courts the parties expressly submit.